Now hiring · On-site in Greensboro, NC

Not just a job. A career, and a stake in what we build next.

We are hiring a Software Engineer for Cloud Telephony and Customer Solutions, a Tier 2 / Tier 3 role for someone ready to help take Carolina Digital Phone from a trusted regional provider across North Carolina, South Carolina, and Virginia to a national one.

  • Real ownership of real problems, from the dial plan to the data center.
  • A founder with 40+ years in technology who is building partners, not just payroll.
  • A clear path: prove your value, lead others, and earn a seat at the table as an owner.
A message from Nicky Smith
Founder & Owner, Carolina Digital Phone

Hear it straight from the founder.
Why this seat is different.

25+ years in business 99.9% uptime target 3 geo-redundant data centers NC, SC & VA today, nationwide next Greensboro, NC headquarters
A word from the founder

Forty years in, and the most exciting chapter is the one we are writing now.

I have spent more than forty years in technology, from writing COBOL in the late 1970s to building cloud voice and AI platforms today. In 2000 I founded Carolina Digital Phone, and we have grown it into a regional name that businesses, schools, and local governments across the Carolinas and Virginia trust to keep them connected.

I am not looking for another employee. I am looking for the next person who helps build this company, and shares in what we build.

Our messaging and voice services are growing fast, and many of our clients are in the public sector, where they expect, and deserve, top notch professional support. That is why this role matters. You will not sit on the sidelines. You will work shoulder to shoulder with our team every day in our downtown Greensboro offices and data center, solving real problems for real organizations.

If you bring your skills, your ideas, and a real desire to help others succeed, you will have room to lead. And for the person who proves their value as we grow from a regional company into a national one, ownership in this business is genuinely on the table. This is not a stepping stone to your next job. It is a place to build a career, and a future.

Nicky Smith Founder & Owner, Carolina Digital Phone
Where this goes

A path that actually leads somewhere.

Most jobs end at the job description. This one is built as a progression for the right person.

01

Team Member

You own your work, master our platform, and earn the trust of customers and teammates by solving problems and following through.

02

Leader

As you prove yourself, you take the lead on projects and people, helping shape how we deliver and how we grow into new markets.

03

Owner

For those who drive that growth, the owners of Carolina Digital Phone are looking for invested partners. Long term, ownership is on the table.

The role · Tier 2 / Tier 3

What you will do

This is not a pure coding seat. You will live at the intersection of telephony, systems administration, and hands-on customer support, and you will use modern AI tooling to do it better.

  • Run the voice platform. Configure, maintain, and troubleshoot services on the NetSapiens Class 4/5 platform: call queues, inbound and outbound routing, auto attendants, time-based routing, and voicemail.
  • Onboard customers. Translate a business owner's requirements into working dial plans and clean feature configurations.
  • Diagnose end to end. Track down call quality, SIP, and connectivity issues from the carrier side all the way to the handset on the desk.
  • Provision equipment. Set up and support IP phones, ATAs, routers, switches, and WiFi, including VLANs and QoS tuned for voice.
  • Stand up Linux servers. Install, configure, harden, patch, and monitor Linux systems from the command line.
  • Automate the repetitive. Build internal tooling and scripts in Bash, Python, or PHP to improve reliability and cut busywork.
  • Put AI to work. Evaluate and apply current AI platforms across voice services, customer communications, documentation, and internal workflows.
  • Document everything. Write the configs, runbooks, and customer setups so the next person never starts from scratch.
The specifics · Tier 2 / Tier 3

Core responsibilities and key requirements

Here is the detail, in plain terms. If you have done this kind of work and want to do it at a higher level, you will recognize yourself below.

Core responsibilities

  • Advanced troubleshooting. Diagnose complex issues like packet loss, jitter, NAT traversal, and SIP trunking or routing failures.
  • Escalation point. Take over unresolved tickets from Tier 1 and run deep-dive analysis into call logs and network traffic.
  • Hardware and software configuration. Provision, program, and troubleshoot IP phones (Cisco, Poly, Yealink), softphones, and hosted PBX features.
  • Network and ISP coordination. Help customers with router, switch, firewall, and bandwidth configuration to optimize voice quality.
  • Ticket management. Log every diagnostic step, action taken, and resolution in the CRM and ticketing system.

Key requirements and skills

  • Experience. 1 to 3+ years in a Tier 2 IT, telecommunications, or Unified Communications (UCaaS) environment.
  • Technical knowledge. Strong networking fundamentals (TCP/IP, LAN/WAN), QoS, and VoIP protocols (SIP, RTP).
  • Analytical thinking. Interpret call traces, isolate points of failure, and resolve system configuration issues.
  • Communication. Exceptional ability to explain highly technical concepts clearly to non-technical end users and stakeholders.
  • Certifications. Preferred: CompTIA Network+, CompTIA Security+, or Cisco Certified Network Associate (CCNA).
Who we are looking for

The right person, first. We will train the right person on the rest.

The skills below matter, but who you are matters more. We are hiring for ownership, communication, and the drive to help others win.

The person

  • A strong presenter. Excellent written communication and real skill presenting to groups. Our public sector clients expect a professional who can stand up and explain things clearly.
  • Full of ideas. You bring your own creative thinking to help grow this company, and you are not afraid to put a better idea on the table.
  • A team builder. Being a teammate matters most. In this role you will not just be an employee, you will have the chance to lead others toward their own success.
  • A methodical troubleshooter. You reason through a problem step by step instead of guessing, and you own it until it is fixed.

The skills

  • Telephony. Hands-on hosted VoIP or cloud PBX experience, and a solid grasp of SIP, RTP, routing logic, IVR, and voicemail. NetSapiens is a strong plus.
  • Systems and networking. Comfortable administering Linux from the command line, and configuring routers, switches, WiFi, NAT, firewalls, and QoS.
  • Software and tools. Scripting and automation in Bash, Python, or PHP, broad computer fluency, and a working knowledge of current AI platforms.
  • Carrier fundamentals. Familiarity with trunking, DIDs, porting, and the difference between Class 4 and Class 5 functions.
Why this is different

Something worth building a career around.

On-site and hands-on

This is not a remote role. You will work with the team every day in our downtown Greensboro offices and data center, where the real problems and the real fixes happen.

Clients who count on you

Many of our customers are in the public sector and expect top notch, professional support. Your work keeps schools, governments, and growing businesses connected.

A future, not a stepping stone

We are looking for someone who wants to stay, grow, lead, and one day own a piece of what they helped build. If that is you, let's talk.

If this sounds like you, tell us your story.

Please email, do not call. Write to me directly at and tell me, in detail, why you are uniquely qualified to help lead this business to success. Include your resume and the life and work experience that proves it.

Email us at careers@carolinadigitalphone.com

Email only, please. We do not take applications by phone. On-site in Greensboro, NC. Carolina Digital Phone is an equal opportunity employer.